By JYOTI PRATIBHA
The Warwick Fiji Resort and Spa is undergoing multi-million dollar refurbishment and renovation.
The newly-appointed general manager Dean Swaagman revealed plans for the resort during the annual staff party this week.
Mr Swaagman said the owners of the resort were mindful of the state the resort was currently in.
He said they had decided to make the investment to upgrade the resort to its former glory.
While Mr Swaagman was not in a position to reveal the amount that is being invested, he said it was “substantial and ran into millions”.
The Suva-wing of the resort is undergoing a complete upgrade and has been closed off.
The renovation is expected to be completed by March.
Prior to joining Warwick Fiji Resort and Spa, Mr Swaagman had experience working in Fiji when he was with the Peark Resort.
He also has some ten years experience working in the region.
Staff training
Apart from the investment in the resort, human resource upgrade is also high on Mr Swaagman’s agenda.
Having worked in locales such as Bali, Mr Swaagman said Fiji was a unique destination because of its people.
He said the management was mindful of this and to capitalise further on this aspect, they were keen to provide further training to its staff.
Mr Swaagman said people came to Fiji for its people.
Resort staff would get in-house as well as external training to better understand the needs of customers and to provide the extra attention that each guest requires.
Overseas market
With other groups such as Ahura Group working tirelessly to tap into the Asian market, the Warwick Fiji Resort and Spa is also keen on marketing its products to this market.
He said the group understood the importance of these emerging markets and were working to see how more Asians could be enticed into coming to Fiji.
What the upgrade includes for the Suva-wing
- New air conditioning units will be placed in all rooms
- Upgrade of furniture
- New linens
- Better facilities inside the room
- Rooms would be freshly painted
