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Grand Pacific Hotel restaurant manager, Jonatha Ramaccioni at an interview recently. Photo: PAULINI RATULAILAI
The Grand Pacific Hotel’s restaurant operation no doubt had a history of its own.
But given today’s evolving restaurant operations, there’s a need for both modern and retro aspects to ensure that guest satisfaction .
At the helm of this task at the restored Suva landmark is restaurant manager Jonatha Ramaccioni, who is from Italy.
Mr Ramaccioni said: “Different locations around the world have unique ways of running their restaurant businesses and there are a lot of changes now and then.
“At the moment the hotel general manager Eugene Diethelm is focused on us giving an old fashioned in a modern way.
“I am very positive as I never thought of doing any other job in my life since I worked in a restaurant and getting involved more and more in the business.”
Responsibilities
Mr Ramaccioni said: “I will be in charge of all the service for all the GPH public areas and to make sure the service standard is always at the same level.
“The hotel has a food and beverage manager who will give the structure and guidelines to be followed but at the end of the day it’s the personal touch that makes the difference.”
Mr Diethelm in an earlier report said there will be five restaurants.
And given that the task ahead was yet to be determined, Mr Ramaccioni said was important to maintain a ‘first impression’ concept.
Thus guests/customers know what to expect of the entire operation, he added.
Mr Ramaccioni said: “If you do it right the first time, it will be a good business because if guests are not happy no matter what they will never return. No guest no business.”
He said the restaurant business was changing with a different way of approaching the hospitality business.
Background
Before he came to Fiji he was the restaurant and operations manager at the boutique hotel and spa Excelsior in Pesario in Italy.
“I am ready for the new challenge and new experience because it’s my first time in Asia and the Pacific area. I am very excited and motivated,” he added.
